Privacy Policy

Effective date: October 22, 2026

This Privacy Policy explains how Tri-Valley Solutions ("we," "us," "our") collects, uses and shares personal information when you visit trivalleysolutions.com (the "Site"), contact us, or use our services. We are a family-owned digital marketing and web development business based in San Ramon, California.

Information we collect

Information you give us

• Contact and inquiry details: your name, email address, phone number, the service you are interested in, and anything you write in a form, email, text or phone call.
• Business details: information about your business that you share so we can prepare a proposal or deliver our services.
• Calls: if you call us, our phone provider records your phone number, the time and length of the call, and may record the call where permitted by law. If we record calls, we tell you at the start of the call.

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, the page that referred you, approximate location derived from your IP address, and how you interact with the Site.
• Cookies, pixels and similar tools: small files and scripts set by us and by our partners, described below.

Cookies, pixels and tracking tools we use

• Google Tag Manager, Google Analytics and Google Site Kit to understand how visitors use the Site.
• Google Ads conversion tracking and remarketing to measure our ads and show our ads to people who visited the Site.
• Meta Pixel (Facebook and Instagram) to measure our ads and show our ads to people who visited the Site.
• Leadsy.ai, a website visitor identification tool that may match visits to business or contact records so we can follow up with interested businesses.
• Microsoft Clarity, which records how visitors scroll, click and move around pages (session replays and heatmaps) so we can find and fix usability problems. Clarity masks text you type into forms.
• Link and call tracking tools that help us see which ads and links lead to inquiries.
• Review widgets that display our Google reviews.
• Consent and preference tools that remember your privacy choices.

You can block or delete cookies in your browser settings. Some features may not work properly without them.

How we use personal information

• To respond to your inquiry, schedule calls and send quotes or proposals.
• To provide, manage and improve our services.
• To measure and improve the Site and our advertising.
• To show you relevant ads on other websites and apps (see "Your privacy choices" below).
• To keep the Site secure and prevent spam, fraud and abuse.
• To comply with the law and enforce our terms.

We do not use your information to make decisions that produce legal or similarly significant effects about you.

How we share personal information

• Service providers that work for us, such as website hosting (GoDaddy), content delivery and security (Cloudflare), email and business software (Google Workspace), phone and messaging providers, and customer relationship management tools. They may use the information only to provide services to us.
• Advertising and analytics partners such as Google and Meta, through the cookies and pixels described above.
• Legal and safety: when required by law, to respond to legal process, or to protect our rights, our clients or others.
• Business transfers: in connection with a sale, merger or reorganization of our business.

We do not sell your personal information for money. However, allowing advertising partners such as Google and Meta to collect information through cookies and pixels for cross-context behavioral advertising may be considered "selling" or "sharing" under California law. You can opt out at any time (see below).

Your privacy choices

• Opt out of sale and sharing: click Your Privacy Choices in the footer of our homepage, or email us. This turns off advertising cookies and ad personalization on that browser.
• Global Privacy Control: if your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sale and sharing for that browser.
• Cookie settings: you can adjust cookies through the cookie banner on our Site or in your browser.
• Marketing emails and texts: use the unsubscribe link in any email, or reply STOP to any text message.
• Do Not Track: our Site does not respond to browser "Do Not Track" signals other than the Global Privacy Control signal described above.

Your California privacy rights

If you are a California resident, you may have the right to:

• Know what personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to.
• Get a copy of the personal information we hold about you.
• Ask us to delete or correct your personal information.
• Opt out of the sale or sharing of your personal information.
• Not be treated differently for using these rights.

To make a request, email info@trivalleysolutions.com or call (925) 678-6577. We will need to verify your identity before acting on a request to know, delete or correct. You may use an authorized agent; we may ask for proof that the agent is authorized. We respond within the time required by law.

We do not knowingly collect sensitive personal information, and we do not use or disclose it for purposes that would require offering a right to limit its use.

Categories of personal information we collected in the last 12 months: identifiers (such as name, email, phone number and IP address); commercial information (such as services you asked about); internet and network activity (such as pages viewed and interactions with ads); approximate geolocation; audio information (call recordings, where applicable); and professional information (such as your business name). Sources: you, your devices, and our analytics and advertising partners. We disclosed identifiers and internet activity to advertising and analytics partners, and all categories to service providers, for the purposes listed above.

How long we keep information

We keep inquiry and client records for as long as needed to respond to you, provide our services, and meet tax, accounting and legal requirements, and then delete or de-identify them. Analytics and advertising data is kept according to the retention settings of the tools we use.

Security

We use reasonable safeguards to protect personal information, including encrypted HTTPS connections, access controls and spam protection on our forms. No method of transmission or storage is completely secure.

Children

Our Site and services are meant for businesses and adults. We do not knowingly collect personal information from children under 16, and we do not sell or share the personal information of consumers under 16.

Links to other sites

Our Site links to other websites, such as social media and review sites. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date.

Contact us

Tri-Valley Solutions, San Ramon, California
Email: info@trivalleysolutions.com
Phone: (925) 678-6577